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Working With Watchkeep
At Watchkeep, we are committed to helping team members acquire knowledge, develop skills and build careers. Anyone can hold a job, but at Watchkeep we help you build a career path with ongoing education and training.
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Open Positions
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Service Desk Engineer Level 2
Troubleshooter and customer-focused?
Great communicator with strong technical skills?
Looking for the opportunity to work in a key role in a growing industry?
We are one of the area's top Managed Technology Services Firms, and we are looking for our next Service Desk Engineer Level 2. We are seeking a motivated person with excellent organizational skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.
The Service Desk Engineer Level 2 will:
- Routinely find solutions for complex issues
- Serve as an escalation point for Level 1 Service Desk Engineers
- Provide timely and professional remote assistance
- Work with partners and vendors as needed to diagnose complex problems
As part of our full-time staff, you'll enjoy:
- Competitive pay
- Fun and entertaining work environment (think food, lots of food)
- Comprehensive benefits package
- Paid time off
- Company-provided training and certifications
- Growth opportunities with a proven industry leader
- Company incentives and promotions
Qualifications, Skills and Experience Required:
- 4-8 years working in a related position within the IT support field preferred
- Bachelor's degree in technology or relevant technical certifications (MCSE, CCNA, Net+, Azure)
- Strong server experience - virtualization, group policy, advanced DNS and DHCP, IIS
- Solid networking fundamentals - firewalls, VLAN management, VPN configuration
- Advanced Microsoft 365 management experience
- Track record of providing solution suggestions and executing on implementation
- Work well under pressure typically associated with this type of position
- Professional appearance and presentation
- Occasional local travel - a valid driver's license and transportation required
Project Engineer
We are looking for our next elite team member for the Project Engineer role - is that you? Are you a problem solver with a passion for project work? Do you already have experience with server migrations, network implementations, and other core business technology projects? How about great communication abilities and, most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class service for every client every day. If this sounds like you, let’s talk.
- You will plan, design and install complex system infrastructure
- You will perform server migrations, email migrations, network installations, etc.
- You will assess client environments and make appropriate hardware/design recommendations
- You will communicate technology requirements and project outcomes effectively with internal team members and clients
- You will be a critical member of our growing project team
About Us
Watchkeep is a growing and successful Technology Services company that has been serving small- to mid-size businesses and non-profits in Pennsylvania since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees. Go-kart racing, food days, a fun environment - you get the idea! Do the right thing isn't just a core value, it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus?
As part of our team, you will enjoy:
- Competitive pay
- Fun and entertaining work environment (think food, lots of food!)
- Comprehensive benefits package
- Paid time off
- Company-provided training and certifications
- Growth opportunities with a proven industry leader
- Company incentives and promotions
Qualifications
- Minimum five (5) years' experience in Information Technology or related field
- Server migration experience required
- Microsoft 365 Administration required
- Azure and Intune experience strongly preferred
- Unified Communications (Teams, Cisco, etc.) experience strongly preferred
- Experience in analysis, implementation and evaluation of IT systems and their specifications
- Experience with ticketing/monitoring software (ConnectWise, Kaseya)
- Industry-recognized certifications strongly preferred - Azure Administrator, CCNA, MCSE, VCP, etc.
- Ability to demonstrate strong written and verbal communication skills
- Local travel required; a valid driver's license and reliable transportation required