Our Company
Watchkeep Customer Experience: Safeguarding Your Digital Future
The Legacy of Watchkeeping
The term “watchkeeping” originates from the nautical world, where sailors maintained constant vigilance to navigate safely through changing tides, unpredictable weather, and potential threats. At its core, watchkeeping signifies dedication, responsibility, and unwavering focus on protecting the ship and its crew.
At Watchkeep, we carry this ethos into the digital era, where opportunities and threats coexist in a rapidly evolving landscape. Since our founding in 2006, and with our rebranding to Watchkeep in 2022, we’ve been steadfast in our mission: to help businesses navigate the complexities of modern technology while safeguarding their digital assets.
Watchkeep is a wholly-independent subsidiary of Fraser Advanced Information Systems, a trusted name in the business technology industry. This partnership strengthens our ability to deliver innovative solutions, combining Watchkeep’s expertise in IT services with Fraser’s legacy of empowering businesses with advanced technology.
Our Company
Watchkeep Customer Experience: Safeguarding Your Digital Future
The Legacy of Watchkeeping
The term “watchkeeping” originates from the nautical world, where sailors maintained constant vigilance to navigate safely through changing tides, unpredictable weather, and potential threats. At its core, watchkeeping signifies dedication, responsibility, and unwavering focus on protecting the ship and its crew.
At Watchkeep, we carry this ethos into the digital era, where opportunities and threats coexist in a rapidly evolving landscape. Since our founding in 2006, and with our rebranding to Watchkeep in 2022, we’ve been steadfast in our mission: to help businesses navigate the complexities of modern technology while safeguarding their digital assets.
Watchkeep is a wholly-independent subsidiary of Fraser Advanced Information Systems, a trusted name in the business technology industry. This partnership strengthens our ability to deliver innovative solutions, combining Watchkeep’s expertise in IT services with Fraser’s legacy of empowering businesses with advanced technology.
The Watchkeep Customer Experience
At Watchkeep, we pride ourselves on delivering an exceptional customer experience that goes beyond traditional IT services. We partner with our clients to ensure their success, combining proactive support, personalized guidance, and a focus on long-term outcomes.
Trusted Partnership Built on Core Values
We’re more than a service provider—we’re a trusted partner in your success. Guided by our core values of Drive, Teamwork, Agility + Empowerment, Innovation, and Integrity, we are dedicated to delivering exceptional outcomes that help your business thrive in today’s complex digital landscape. By aligning with Cyber Verify standards, we demonstrate our unwavering commitment to cybersecurity and industry best practices, giving you the confidence that your digital assets are protected.
Navigating YOUR Journey
Every business is unique, and so is our approach. We take the time to understand your needs, challenges, and goals, crafting tailored solutions that align with your vision. Our team works closely with you to ensure our services adapt as your business evolves, providing the flexibility and expertise necessary for sustained growth. From cloud adoption to advanced communication tools, we guide you through the complexities of modern technology.
Service Excellence
The Watchkeep Intelligent Triage Platform is a cutting-edge solution built on a foundation of Artificial Intelligence (AI) and Robotic Process Automation (RPA), designed to deliver exceptional service to our customers. Managed by our Triage Manager, the platform acts as the cornerstone of Watchkeep’s service delivery, ensuring that every customer interaction is handled efficiently, accurately, and with a focus on continuous improvement.
Customer Success Framework
Central to the Watchkeep Customer Experience is our Customer Success Framework, a strategic program designed to align our services with your business objectives and ensure measurable outcomes. Through regular touchpoints, performance reviews, and strategic planning, our customer success manager(s) ensure your needs are consistently met and exceeded.
Strategic Value Through Our Outcome-Driven Approach
Measurable Outcomes with a Watchkeep Customer Success Manager (CSM)
Increased operational efficiency
Reduction in technology-related downtime
