IT Managed Services
Every business needs IT support, but not every business can afford an in-house IT department. That's where Watchkeep comes in. With our IT Managed Services, you are free to focus on your core business while Watchkeep keeps your systems, network and apps at peak performance and secure.
Did you know?
- SMBs using MSPs report a 25% increase in productivity as they can focus more on strategic business functions.
- Businesses using MSPs achieve 42% faster ticket resolution times, reducing the average downtime experienced by hybrid and traveling employees (CompTIA).
- Focus on Core Business: Companies that outsource IT and workplace services are 50% more likely to report growth in core business areas.
- Scalability: 60% of SMBs rely on outsourcing to scale operations and meet increased demand without overextending internal resources.
Standard Features of Watchkeep’s Managed IT
Remote Monitoring & Management (RMM)
RMM Proactively detect and remotely monitor, manage, and troubleshoot the devices and networks of our clients. provides visibility and reporting on the health and status of the IT infrastructure, as well as alerts and notifications for any issues or anomalies.
Service Desk
Support various IT issues, such as hardware and software problems, network connectivity, password resets, virus removal, data backup and recovery, and more.
Advanced Email Protection
Uses various techniques and technologies, such as encryption, spam filtering, phishing detection, attachment scanning, and more, to protect the email messages and attachments from unauthorized access, tampering, or loss.
SaaS Backup & Protection
Ensure business continuity with automated backups while receiving real-time alerts on potential risks, unauthorized changes, or service disruptions.
Patch Management
Ensures that the software and applications are always up to date, secure, and compatible, by downloading and installing the latest patches and versions from the vendors.
Vendor Management
Vendor Management is a service that oversees and coordinates the relationships and contracts between the clients and their third-party vendors and suppliers.
Infrastructure Management
Ensures that the IT infrastructure is reliable, scalable, and efficient, by optimizing the resources, capacity, and performance of the system.
Cloud Management
Cloud Management also monitors and controls the costs, performance, security, and compliance of the cloud services and resources, and provides reports and insights on cloud usage and efficiency.
Documentation & Password Management
Stores and manages the IT documentation and passwords in a centralized and encrypted database, that can be accessed by authorized users only.
MFA (Multi-Factor Authentication)
MFA, a security method that requires the users to provide two or more pieces of evidence to verify their identity and access the system or service.
Cyber Security End User Training
ansomware, malware, and social engineering, and how to avoid or respond to them.
MDR (Managed Detect and Response)
MDR combines advanced technology, expert analysts, and proactive threat hunting to detect, analyze, and respond to cyberattacks.
Our Managed IT Service Options
For businesses ready to outsource their entire IT function, our Fully Managed services act as your dedicated IT department, handling:
Complete Management
all IT aspects, including hardware, network, cybersecurity, backups, user support and software vendor management
No Internal IT Team Needed
Ideal for businesses that don’t have or want an in-house IT team.
Access to Expertise and Advanced Tools
Businesses gain access to a broad range of expertise and advanced tools.
High Level of Service Consistency
Proactive management ensures a consistent level of service.
Enhanced Cybersecurity
Provides robust security measures to protect against threats.
Predictable IT Costs
Helps in budgeting and managing IT expenses.
For organizations with internal IT teams that need extra support, our Co-Managed services provide:
Ability to retain internal control
over IT strategy and decision-making.
Flexible and Scalable Solutions
to meet specific needs.
Access to External Expertise
without replacing the in-house team.
Increased IT Team Efficiency
Free up 40% of your internal IT team’s capacity by leveraging Watchkeep’s expertise to manage repetitive tasks, advanced troubleshooting, and project-based initiatives.
Access to Advanced Tools
Benefit from enterprise-grade solutions at a fraction of the cost, giving your team access to industry-leading monitoring, automation, and ticketing systems without the overhead of managing them internally
Why Choose Watchkeep?
We offer a unified approach to IT management and workplace transformation.
We offer a unified approach to IT management and workplace transformation.
AI-driven insights and 24/7/365 monitoring keep your business ahead of IT challenges.
Customized services that fit the unique needs of businesses of any size.
Our integrated solutions protect your business while enabling uninterrupted operations.
Simple Pricing & Invoicing
Our per-user pricing model keeps invoicing simple and predictable, with no hidden fees or surprises.
Additional Security Services
Protect your business with Watchkeep Secure, offering:
- Allowlisting – Restricts the execution of unauthorized applications.
- SIEM – Security Information and Event Management
- Autonomous Penetration Testing – Simulates real-world cyber-attacks to identify and exploit vulnerabilities.
- Compliance as a Service: – Achieve and maintain compliance with various regulations and standards, such as PCI, HIPAA, GDPR, and NIST
Protect your business from unexpected disruptions:
- On Premise & Cloud Backups to protect one of your biggest assets, your data.
- Direct to cloud backups for PC’s & Servers backed up directly to the cloud.
Customer-Centric Innovations
The Watchkeep Customer Success Framework is a holistic approach that goes beyond the traditional role of a Customer Success Manager (CSM) by integrating key operational and strategic functions. While the CSM focuses on aligning technology with business goals and driving long-term value, they work alongside a Project Manager (PM) to ensure the seamless execution of initiatives and a Service Desk Triage Manager to provide proactive support and efficient issue resolution.
This unified framework ensures customers receive not only strategic guidance but also structured project delivery and responsive technical support. By combining these roles, Watchkeep creates a collaborative ecosystem that drives successful outcomes, maximizes customer satisfaction, and ensures technology investments deliver real business value.
Customer Success Manager (CSM) vs. vCIO: A Modern Approach to Customer Engagement
In today’s evolving technology landscape, the Customer Success Manager (CSM) plays a strategic role that displaces the traditional vCIO model by focusing on proactive business outcomes rather than reactive technology roadmaps. Unlike a vCIO, who primarily aligns IT strategy with business goals, the CSM ensures that technology investments directly drive customer success, adoption, and measurable value.
The CSM acts as a trusted business advisor, guiding customers through their digital transformation journey while leveraging a network of specialized technical resources. Rather than a single vCIO owning IT strategy, the CSM dynamically engages subject matter experts (SMEs) in security, infrastructure, cloud, and automation based on the customer’s specific needs. This approach ensures customers receive the right expertise at the right time, leading to greater agility, deeper technical insights, and stronger business alignment.
By integrating Customer Success best practices with technical enablement, the CSM fosters long-term partnerships, drives continuous value realization, and positions technology as a strategic enabler rather than just an operational necessity.
Statistics on IT Customer Outcomes
Companies with advanced triage and proactive monitoring resolve issues 30% faster, minimizing disruption to business operations.
Source: IDC
Percentage of executives who state that aligning IT with their business strategy directly contributes to achieving key organizational goals.
Source: Deloitte
Organizations that effectively adopt new technology see a 45% improvement in operational efficiency.
Source: Forrester
Want to learn more about our IT services?
Contact us today to learn how we can integrate our expertise with your IT service needs.
